Field Service Management Software: What are the key features?
Field service management software performs numerous functions for your firm. First of all, if your company got a high call volume, it will guarantee easy scheduling of phone resources. Also, it ensures work order consistency and contracts. You’ll get different field software solutions in the market, and choosing the best can be an uphill task.
Here is a list of the key features to consider of FSM
1. Job scheduling and Dispatching
The feature allows you to stay in charge of your operations and ensure an efficient and smooth firm. But you must be keen on your schedule. For example, a worker can fall sick and be absent from work. You will then reschedule the tasks for another employee. Undertaking the process manually can be tiresome and time-consuming, but the job schedule feature will ease the process.
2. Work order Management
Work orders are now more advanced than before. Do you want to work with a hard copy order? The field service management software will smoothen the process avoiding confusion and delays.
For instance, you will find it easy to assign tasks to employees and note them alongside the assigned tasks. This way, everyone in your firm will know who is responsible for each task.
3. Parts Inventory management
Field service management can aid your asset management efforts. It assists in tracking the parts your technicians utilize regularly. Your field personnel will likely use most of the same parts to conduct various activities and repairs. Therefore, ensure that those parts are always in stock. You can keep track of your inventory levels with field service software that incorporates parts inventory management functions.
4. Mobile Access
Mobile use is pretty common in this digital era. This is why you will get solutions with a Phone-first interface. All cloud-based software has a mobile worker app that gives you access to all of the system’s essential functions.
This will allow your employees to monitor work schedules and get dispatches on their mobiles. With the software, you can also mark work orders when done with a certain task using a system’s mobile field app.
5. Route planning and GPS integration
Automated route planning is a crucial feature. It aids technicians in maximizing fuel and time. Also, it reveals suitable routes to finish a variety of jobs. The features allow you to track drivers and their locomotives using GPS. Field management service software uses this feature to provide navigation and refer the near technicians in case of job scheduling.
6. Reporting and analytics
Built-in reporting options assist you in analyzing your data and identifying trends that will help you improve your business.
Reporting allows you to analyze your data. This will improve the efficiency of your scheduling solution and ease the time taken by each technician to accomplish specific jobs.
Final thoughts
Running a much more productive and efficient firm is the desire of every contractor. The field service management software will help you achieve this and more. Before you set out shopping, consider the above features, they are a must-have and will improve your operations.
