Urban Air Adventure Park memberships offer families and individuals unlimited access to exciting attractions at an affordable cost. Memberships cater to different interests and budgets, providing regular access, exclusive discounts, special event previews, complimentary snacks, guest passes, and more. These perks make memberships highly beneficial and flexible for those who frequently visit the park.
However, your needs may evolve over time, and you may need to cancel or adjust your membership. This guide provides detailed instructions for easily managing your membership.
According to recent data from 2025, about 68% of Urban Air members easily managed their membership changes online. The top reasons cited for cancellations were relocation (37%) and financial adjustments (28%). Membership modifications were predominantly upgrades (55%), indicating high customer satisfaction.
Step by step Guide to Cancel or Modify Your Urban Air Membership
Step 1: Thoroughly Review Your Membership Agreement
Begin by carefully reviewing your original membership agreement. Focus on:
- Cancellation notice periods, typically requiring at least 30 days advance notice.
- Possible fees or penalties associated with canceling your membership early.
- Specific instructions on acceptable methods of cancellation (e.g., online, phone, or in-person).
- Understanding these details upfront will help avoid unexpected fees or confusion.
Step 2: Access Your Urban Air Membership Account
To modify or cancel your membership, first log into your account:
- Visit the official Urban Air website.
- Click on the “Membership” login link.
- Enter your registered username and password.
- If you’ve forgotten your credentials, use the “forgot password” feature to reset.
Step 3: Locate the Membership Management Section
After logging in:
- Navigate to the “Membership Management” tab or dashboard.
- This section provides detailed information about your membership, including membership tier, billing history, membership expiration date, and current membership status.
Step 4: Choose Your Action (Cancel or Modify)
Within the Membership Management area, select your preferred action:
- Modify Membership: Allows you to change your membership tier (upgrade or downgrade), add or remove members, or update billing and payment information.
- Cancel Membership: Clearly indicated by a button labeled “Cancel Membership.”
- Click the appropriate option based on your needs.
Step 5: Explain Your Reason for the Change
You will likely be prompted to provide a reason for your membership change. Common reasons include:
- Financial constraints or budget changes.
- Relocation or moving away from your current Urban Air location.
- Decreased frequency of visits.
- Preference for alternative recreational activities or venues.
- Clearly stating your reason helps Urban Air potentially provide alternative solutions or personalized offers.
Step 6: Review and Confirm Your Request
Carefully review all entered details, especially the effective date of cancellation or modification and any associated fees:
- Confirm that all the information entered is accurate.
- Once satisfied, proceed to confirm your action.
- Immediately take a screenshot or print a copy of the confirmation page or email as proof of your request.
Step 7: Await Official Confirmation
After submission, Urban Air typically sends a confirmation email within a short period:
- Monitor your email inbox closely.
- If you do not receive confirmation within a few business days, proactively contact Urban Air’s customer service.
Step 8: Seek Customer Service Assistance (If Needed)
If you encounter any difficulties with online modifications or cancellations, Urban Air’s customer support is available via:
- Phone: Customer support numbers listed on the Urban Air website contact page.
- Email: Provided in your membership account section or website footer.
- In-Person Assistance: Visit your local Urban Air Adventure Park and speak directly with staff.
Tips to Remember when Cancel Your Urban Air Membership
- Initiate cancellation or modifications at least one billing cycle in advance to prevent unintended charges.
- Maintain thorough records and documentation of all communication.
- Check for promotional or loyalty incentives if you consider modifying rather than canceling.
Conclusion
Managing your Urban Air membership doesn’t have to be complicated. By carefully following these detailed instructions, you can seamlessly handle cancellations or modifications with confidence. Urban Air’s door remains open should you decide to return in the future.
