Samsung’s Self-Repair Programme in Europe and the UK
Samsung Electronics Co., Ltd. has announced the expansion of its Self-Repair programme to the United Kingdom and several countries in Europe, including France, Germany, and Poland. This move follows the successful implementation of the programme in South Korea and the United States in 2022 and is poised to provide Galaxy customers with the tools necessary to conduct repairs on their own devices, such as repair kits and genuine Samsung parts.
The Self-Repair programme currently supports the Galaxy S20, S21, and S22 series of products, as well as the Galaxy Book Pro and Galaxy Book Pro 360. For the Galaxy S series, users can replace components like the phone screen, back glass, and charging ports. Owners of the Galaxy Book Pro series can replace parts such as the case front, case rear, display, battery, touchpad, power key with a fingerprint reader, and rubber feet. Additionally, customers can keep all repair tools for future use, enabling a convenient, no-hassle experience to fix their Galaxy devices at any time.
The programme aims to extend the lifecycle of Samsung devices, allowing users to experience the optimised performance of their Galaxy device for as long as possible. Samsung is working diligently to scale access to the Self-Repair programme around the world, in addition to improving the repairability of its products.
However, there are some notable exceptions and considerations. As of now, the Samsung Galaxy S23 and Galaxy Tablets are not included in the self-repair program, although Samsung has expressed a commitment to expanding its Self-Repair programme in the future to include more devices, repair tools, manuals, and markets. Moreover, customers with swollen batteries are advised not to attempt self-repair but to visit any Samsung retail location for professional repair services.
Samsung is collaborating with leading parts distributors, such as ASWO, a Germany-based after-sales service and electronics specialist for Europe and an authorised Samsung distributor, to make this programme available to European customers. The cost for each replacement part varies by device. For instance, the basic self-repair tools cost £24.80, while a new display (with battery) for a Samsung Galaxy S22 Ultra can cost as much as £268.50. Despite these costs, self-repair is still significantly cheaper than buying a new phone.
While this programme empowers customers to maintain their devices, Samsung has made it clear that it is not liable for any damage to the product, any injury, or any other product safety issue caused by a repair which does not follow the instructions in the Repair Guides. Any damage caused by an attempted repair that deviates from these guidelines will also not be covered by the warranty.
Samsung customers can visit Samsung’s UK website from the end of June to learn more about the Self-Repair programme.
